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Trainees' Ratings

The Training Quality and Outcomes Measurement (TRAQOM) ratings are contributed by trainees who have attended SSG-funded courses. The quality rating measures trainees' perception of learning quality, customer service, trainer and course content. The impact rating measures trainees' perception of how well this course has benefitted their work and career 6 months after course completion.

Trainees' Feedback on the Course's Quality

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Trainees' Feedback on the Course's Impact on Work and Career

Ratings

$Trainer's Profile$

Kenny Ong

Linda Yeo

$Trainer's Profile$

Lok Eng Keat

A passionate trainer with extensive experience in conducting many videography, photography and lighting courses for students, working professionals and senior learners. Additionally, Eng Keat conduct ‘Train-A-Trainer’ courses for aspiring trainers, as well as training sessions on presentation skills...

$Trainer's Profile$

MUHAMMAD KHAIRUNNIZAM BIN LUKMAN

Coming Soon! ...

$Trainer's Profile$

PATRICK CHONG CHEE KONG

Coming Soon! ...

Paul Lim

$Trainer's Profile$

Kenny Ong

Key Domains/Areas of Practice

In the last twenty years, Kenny has trained over thousands of learners in the areas of Facilitation Skills, Critical Core Skills, Leadership and People Management, Sales and Marketing, Sales Service Management, Service Excellence, Financial Literacy, Entrepreneurship and Business Skills, Motivational Based Training and Outdoor Adventurous Based Training. As a Corporate Trainer, Kenny develops training curriculum and courseware to conduct soft-skill based training for his clients. He has worked with the leaders in the organizations in the area of leadership development, and his training is well received by many different nationalities.

Qualifications Levels and Description

WSQ Certificate or equivalent
WSQ Training, Coaching and Assessment Management 5 – NTUC Learning Hub
WSQ Certificate or equivalent
WSQ Staff Development Management 5 – NTUC Learning Hub
Other statements of attainment, modular certificates or equivalent
Other Certification
1. Blending Learning with Work and Technology (BLWT) – Institute for Adult Learning (IAL)
2. Retail Certified Service Professional (RCSP) – Singapore Institute of Retail Studies (SIRS)
3. WSQ Service Innovator Program
4. WSQ Handle Retail after Sales Services
5. WSQ Communicate & Relate effectively at the Workplace
6. Negotiating for Success – Singapore National Employers Federation (SNEF)
7. Singapore Employment Act – Singapore National Employers Federation (SNEF)
First degree or equivalent
Bachelor of Science (2nd Upper Hon) in Business & Management Studies
University of Bradford (UK)
WSQ diploma
Diploma in Adult & Continuing Education (DACE)
Institute for Adult Learning (IAL)
WSQ Advanced Certificate or equivalent
Advanced Certificate in Training & Assessment (ACTA)
Institute for Adult Learning (IAL)
Other statements of attainment, modular certificates or equivalent
Team Effectiveness Survey Certification – ORP Institute, Korea

Experience

Kenny graduated with outstanding grades in Bachelor of Science (Honours) in Business and Management Studies from University of Bradford, United Kingdom. He constantly keeps himself updated by attending Train-the-Trainer programmes conducted by world class trainers. He has also attained the Advanced Certificate in Training and Assessment (ACTA), Diploma in Adult and Continuing Education (DACE) and Blending Learning with Work and Technology (BLWT) from Institute for Adult Learning (IAL). His passion for lifelong learning and training has kept him positively engaged with the latest trends in the marketplace. He is also an accomplished and integrity-driven professional offering business performance consulting to assist companies, in particular Small and Medium Enterprises (SMEs) to improve their productivity and performance. With his experience in consultancy work and working with corporate companies, he is able to enrich his training with relevant industry examples and experiences.

Linda Yeo

Key Domains/Areas of Practice

As a strategic marketing leader, I have consistently driven
successful outcomes across diverse industries such as retail, media,
public service, and IT. With strong expertise in data analytics, I have
spearheaded innovative campaigns that significantly boosted
brand performance in the Asia Pacific region.
Reduced public query response times by 30% at Terra Systems,
enhancing the MOH COVID-19 Vaccination Project's efficiency and
earning national recognition. Notably, my 2018 APAC Travel
Exclusive Campaign for Japan Tobacco International (JTI)
increased retail sales by 20%, while general category grew by 15%.
I am passionate about empowering teams through customized
training and coaching, fostering a culture of excellence and
dynamic leadership.

Qualifications Levels and Description

First degree or equivalent
Curtin University of Technology
Bachelor of Commence Marketing
WSQ Advanced Certificate or equivalent
WSQ Advanced Certificate in Learning and Performance 2.0(ACLP 2.0)
Institute for Adult Learning
Other locally or externally developed diploma (including NIE diploma, SIM diploma, LASALLE diploma, NAFA diploma)
The Chartered Institute of Marketing
Diploma in Marketing
Polytechnic diploma
Ngee Ann Polytechnic
Diploma in Business Studies
Other statements of attainment, modular certificates or equivalent
Project Management Institute
Project Management Professional
(PMP)
Polytechnic post-diploma (including polytechnic advanced/specialist/management/graduate diploma, diploma (conversion))
Specialist Diploma in Digital Marketing and Analytics
Singapore Polytechnic

Experience

MOH COVID-19 Vaccination Project: Executed data-driven strategies for
the Status Helpdesk Team, resulting in an impressive 30% reduction in
public query response times. Our efforts received national recognition
for exceptional contributions during the pandemic.
Proven Growth Track Record: Led innovative marketing campaigns that
secured leading market positions for JTI brands across Asia. Notably, I
spearheaded a groundbreaking APAC Travel Exclusive Campaign in
2018, driving retail sales growth by 20% and surpassing the general
category by 15%.
Empowering Teams: Specializing in fostering collaborative cultures
through customized training and coaching programs, I have
empowered teams across various markets in the Asia-Pacific region.

Paul Lim

Key Domains/Areas of Practice

Paul is a highly experienced Digital Marketing Strategist and Meta Blueprint trainer with a strong passion for adult education. Prior to his career as a trainer, Paul managed a full-service marketing agency in Singapore before being headhunted to take a position as a General Manager in the Media and Publishing industry in Myanmar.

Now, he dedicates his time towards training employees and entrepreneurs on how to increase customer retention, generate better revenues and achieve company goals empowering them with the digital tools and skills they need to succeed.

Paul is an AEP-AAE and ACTA-certified trainer who also serves as a training partner for the Chinese Chamber Institute of Business and adjunct faculty for business schools in Geneva, London and Zurich. At FirstCom Academy, he instructs learners on how to maximise results from Google Analytics as well as various Social Media Marketing platforms.

Qualifications Levels and Description

First degree or equivalent
Degree in Marketing & Finance, Curtin University of Technology
Qualification awarded by professional bodies (including ACCA, CFA)
Professional Diploma in Asia Pacific Marketing, The National University of Singapore
Other locally or externally developed diploma (including NIE diploma, SIM diploma, LASALLE diploma, NAFA diploma)
Diploma in Sales & Marketing, Marketing Institute of Singapore
WSQ Advanced Certificate or equivalent
Advanced Certificate in Generative AI, Ethics & Data Protection, SMU Academy (by end March 2025)
WSQ Advanced Certificate or equivalent
Advanced Certificate in Training & Assessment, Singapore Workforce Development Agency
Other statements of attainment, modular certificates or equivalent
1. Certified Practitioner of Neuro Linguistic Programming, American Board of NLP (ABNLP)
2. Certified Digital Marketing Strategist, Equinet Academy
3. Certificate in Digital Marketing, Google & Avado
4. Master of Digital Marketing, Yoohoo Academy
5. AI Copywriting Masterclass, Click Academy
6. Certified HRD Corp Trainer, Malaysia

Experience

Paul is an accomplished digital marketing strategist, regional trainer and best-selling author “Marketing For A Digital World”. He has trained over 6,576 professionals with expertise in LinkedIn, TikTok, Meta marketing and online campaign management. He teaches MBA students at top business schools in Geneva, London, and Zurich, shaping future leaders. Paul’s credentials include the AEP-AAE title from SkillsFuture Singapore, recognized qualifications from ACTA and HRDC (Malaysia). Paul has extensive client list includes SPH, Community Development Councils, International Leadership University, the Nigerian Business Network and numerous SMEs across diverse sectors.

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Trainees' Feedback on the Course's Quality

Trainees' Feedback on the Course's Impact on Work and Career

Trainers' Profile

Kenny Ong

Linda Yeo

Lok Eng Keat

MUHAMMAD KHAIRUNNIZAM BIN LUKMAN

PATRICK CHONG CHEE KONG

Paul Lim